Refund policy

Tuff Bags ® Return Money Back Guarantee Policy

Unused, unwashed, and undamaged retail orders are returnable or exchangeable (one exchange allowed per order) within 30 calendar days of shipment date.
All returned items must have the original tag still attached.
All returns must be pre-authorized with a RMA number. The customer emails or telephones us requesting the number.
The RMA number must be clearly marked on the outside of the package and on the original sales receipt.
Customer is to used tracking / delivery confirmation for proof of returned shipment.
We are not responsible for lost return packages.
We will not accept refused packages back to us. You must accept delivery of anything you order and then obtain an RMA # for a return.
Damaged, used, washed, and/or items without the original tag will be refused.
Returns without an RMA number will not be refunded.
Shipping and handling costs are not refundable.
Returns are credit to the customer's account based on the original method of payment.
Additional shipping and handling charges apply for exchanged items.
Returns sent without an RMA number and/or after 30 calendar days will be refused and not refunded.